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Public warned over two ‘smishing’ scams

The Department of Social Protection and An Post are respectively warning the pubic about two seperate ‘smishing’ scams, both in the form of a text message.

The department is warning the public to be aware of text messages from an unknown number, purporting to be from the Department of Social Protection.

These text messages contain web links which the member of the public is told to click on. These web links are made to look similar to the actual web addresses of departmental sites.

When a person clicks on the link in such text messages, they are brought to a site that has been specifically crafted to look exactly like the department’s ‘MyWelfare’ or ‘MyGovID’ websites. The person is then asked to provide their name, PPSN and bank account details.

The Department of Social Protection says these scams are “sophisticated”, and is urging people to be cautious when managing claims online and to ensure that they are using official departmental websites.

The real website addresses for and MyGovID services are:

The Department of Employment Affairs and Social Protection says it will never request bank account or other financial institution account details from its customers by SMS or on social media. It does not clarify or check this information over the phone.

It said that when it becomes aware of phishing sites it takes it very seriously and makes every effort to have these sites removed as quickly as possible.

Anyone who thinks they provided personal information in response to these fraudulent text messages should contact their bank immediately.

An Post meanwhile has issued a new warning to customers about another smishing scam via a text message.

The scam involves customers being contacted by a text message which mentions outstanding shipping costs and has a link to ‘track your package’.

The message links to a fraudulent An Post branded phishing site where customers are asked to provide personal information and card details.

An Post is asking customers to be scam aware if they receive these kinds of messages not only from them but also from other businesses, service providers and financial institutions.

In many cases the layout or language used in the messages are an indication they are not genuine.