Ireland's Publication for the refinishing & associated Industries

Solera’s tips to mobilise and build resilience with digital today

As workloads slowly return to some sense of normal, vehicle repairers are now having to operate under new measures and adhere to social distancing practices to maintain safety – whether that be larger work bays, rotated shifts, fewer hours, or a permanent workforce reduction.

From disruption to global supply chains, increase in demand for parts, shortages from suppliers and cost increases to maximise profit, digital-led strategies have been the key to withstanding unexpected challenges. Now, they play a fundamental role in mobilising for the future as repairers start to recover from 2020.

Solera Audatex has put together its five top tips for mobilising with digital to strengthen relationships, enhance intelligence and drive the ecosystem forward.

Optimise points of friction
The first step to transformation is to assess your entire workflow and identify the points of tension or manual tasks that could be digitised – or even automated – effectively. From self-service consumer lead damage capture to smart triage and intelligent estimation, what intuitive solutions could remove friction at key touch points in the workflow to enhance speed, efficiency and precision at scale.

Trial next-generation technologies
Revolutionary, intelligent technologies such as Artificial Intelligence (AI) are transforming the ecosystem and automating manual tasks to deliver a touch-less experience. Adopting these early will be the key to accelerating digital transformation.

Connect your network
Longstanding issues, such as customer experience, human error and cost efficiency are not unique and are often shared by insurers, suppliers, and shop owners alike. Take the initiative to create a dialogue between partners, understand shared challenges and create solutions. A willingness to collaborate on a digital strategy will kickstart a collective vision that helps businesses to recover and grow stronger.

Digitise customer experiences
Customers are crying out for more efficient digital ways to process a vehicle claim. Simple changes such as automated settlement offers via a push message or collection notifications are effective ways of streamlining communications. Against a backdrop of social distancing, intuitive damage capture solutions empower anyone to accurately capture images of vehicle damage via their own device and initiate data-led photo estimating for a truly intelligent, safer and enhanced digital claims journey.

Speak to the experts
In a period of rapid digitisation, solutions providers are the best voice of reason. With strategies, tools, and services that can support organisations through many circumstances, experts can deliver the know-how needed to start your business on the right digital journey. Solera combines expertise, data and proven Repair Science to support customers in producing informed repair decisions, faster resolutions and an enhanced customer experience. Working closely with experts, businesses can understand their workflow and find the right solutions for maximum impact.