Ireland's Publication for the refinishing & associated Industries

Solera to streamline end-to-end bodyshop management

Solera has entered a partnership with Activate Group Limited part of the Activate Group of companies, a leading accident management service provider, to streamline the management of thousands of repairs in the UK every year with PlanManager.

It is described as a state-of-the-art end-to-end body shop management solution. Activate Accident Repair has already successfully integrated PlanManager into three of its repair sites to date and will be working with the Audatex team to continue the roll out across all of its UK sites throughout 2021.

PlanManager enhances the repair management process for Activate Accident Repair and its customers by providing a digital-first management and triage solution, using apps and integrated two-way customer communications. Through intelligent data and assisted automated planning, the solution is proven to increase technician utilisation by 10 per cent and significantly reduce administrative time by 60 minutes per claim, according to Solera Audatex.

The partnership will strategically support Activate Accident Repair’s business objectives for growth. The solution will support all sites with a fast-track repair lane for non-structural repairs, allowing for reduced times on smaller jobs. Moreover, Activate Accident Repair centres are now able to deliver and measure an improved key-to-key time due to intelligent triage of jobs, utilising images taken by the driver before the vehicle arrives on site.

Victoria Turner, CEO, Activate Accident Repair commented on the partnership: “Working with an innovative partner like Solera complements our mission of being totally tech-led and presenting a transparent, open-book approach to accident repair with our customers. Using PlanManager allows us to implement a more streamlined and efficient workflow process, and is already establishing itself as an integral part of achieving our future expansion plans in the UK.”

Simon Meredith, key account manager of Solera Audatex UK, also commented: “PlanManager delivers efficiency gains through intelligent, integrated solutions. This provides a superior customer experience giving users the tools and intelligent data needed to run an efficient workshop, enabling real-time tracking of all body shop management tasks and vehicle repairs. We can support Activate Accident Repair’s to realise its core objective of using innovation and technology to connect and provide customers with real-time information, reduce costs and key-to-key times.”