Dave Shannon, Managing Director of Toyota Ireland presenting Jason Cummins, Dealer Principal of Cummins Car Centre with the Toyota Ichiban 2014 Customer Satisfaction Award watched by special guests Davy Fitzgerald, Clare senior hurling manager and Clare hurler Shane O Donnell at the dealership in Ballymaley Business Park, Gort Road, Ennis, Co. Clare.<\/figcaption><\/figure>\nOver 2,300 European retailers were evaluated on their results during a continuous performance monitoring, which is included in the company\u2019s standards. Based on a very demanding set of selection criteria, only 41 Retailers achieved this distinct recognition by Toyota in Europe.<\/p>\n
Speaking at the presentation to Jason Cummins and the staff at Cummins Car Centre Mr. Shannon said: \u2018The Ichiban Award formally recognises outstanding blocks in delivering our \u201ccustomer first\u201d philosophy. Each and every member of Toyota ensures to always deliver their best, with our Retailers especially committed to providing the best overall customer experience. At Toyota Ireland our intention and that of our Retailer Network is to always put customer satisfaction at the center of everything we do.<\/p>\n
\u2018Ichiban\u2019 is a Japanese word borrowed from \u2018Okyajusama Ichiban\u2019 which means \u2018Customer First\u2019, with \u2018Ichiban\u2019 meaning \u2018first\u2019 or \u2018number one\u2019. Since the start of TME\u2019s annual Ichiban Awards in 2006, Customer Satisfaction performance of the Toyota retailers has improved by some 21% points in Sales and 14% points in After Sales.<\/p>\n","protected":false},"excerpt":{"rendered":"
An Irish retailer was awarded with the top honour at Toyota\u2019s \u2018Ichiban\u2019 European Customer Satisfaction Award during a recent ceremony in Cannes, France.<\/p>\n","protected":false},"author":1,"featured_media":5784,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5783","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"\n
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